Frequently Asked Questions
Package Customer Answers
How do I set up a Package?
Click the button above, fill out the form; then we will measure your property and send you the estimate. Once you decide, simply click the accept button on the estimate and we will send you a schedule email and Terms of Agreement. Then you are all set!
When will I be invoiced?
How do I pay for my services?
Is this a contract?
All Package accounts are invoiced on the 1st day of the next month. Ex: March services are invoiced on April 1st. Your card will be charged for services and you will receive a paid in full invoice receipt.
All services are paid through Auto Pay, Bank Pay, or Payments in Full for the year. Our Terms of Agreement (emailed to you after you sign up) will explain Payments in more detail.
This is NOT a contract! You can cancel services at any time. We do not give refunds for early cancellation if you paid in full for the year.
When will you visit my property for Yard Care?
When will you fertilize?
When will you do quarterly Pruning?
We will be at your property the same day, every week. After we get your job on the schedule we will send you an email detailing which day we will service your account (Tuesdays – Fridays).
We will fertilize at your property on a normal visit day; usually the 3rd week of the month. After we get your job on the schedule we will send you an email detailing which months your lawn type needs chemicals.
We will prune at your property on a separate visit, not a regular service day. We prune on Mondays and Saturdays. We will email you the week before your service. After we get your job on the schedule we will send you an email detailing which months your property will be pruned.
Do you service our yard on Holidays?
Service resumes as normal on all holidays accept:
4th of July (scheduling changes sent out at that time)
Thanksgiving (Closed Thursday and Friday)
Christmas (Closed December 21st-27th)
When will you mow after the rain?
During the inclement weather we do not mow. We will visit your property again on your next service day. In some cases we may come on a Monday or a Saturday if there is heavy rain on your service day 2 weeks in a row.
If your ground is too saturated we will not mow with heavy equipment to avoid ruts in your lawn. We will do all that we can to keep your grass at a manageable height and looking nice until the weather clears and your ground drains of water.
This is one reason why we encourage weekly services, to help us to keep grass cut after heavy rain.
How we will know you started services?
We will start services on all properties the first of March; you will find this sign on your door the first day of service.
How we will know you stopped services for the year?
We will stop services the end of December; you will find this sign on your door the last day of service.
How we will know when you spread chemicals on our lawn?
If you are signed up for a package that includes fertilizing lawns you will see this on your door every time we spread a chemical (pre-emergent, post-emergent, lime, or fertilizer)
Additional Work Customer Answers
How do I get set up a with a one-time job?
When will I be invoiced after a job?
How do I pay for my services?
When will the job be serviced?
Click the button above, fill out the form; then we will measure your property and send you the estimate. Once you decide, simply click the accept button on the estimate and we will send you a schedule email. Then you are all set!
All one-time jobs for Additional Services are charged and invoiced immediately after the job is completed.
All services are paid with Credit Cards or a Personal check the day of service. We will collect your card information before the job and keep it in our secured BluePay system or you can scan your card on the day of service if you will be at home when the job is completed.
After you accept your estimate, we will schedule your job and send you a schedule email. If you’re one-time job is during the busy growing season it will be serviced on a Monday or Saturday.
Try Estimate Forms, Email, Text Message, or Facebook for a quick response!